求换货英语情景对话 对话时间在3到5分钟 内容大概如下

求换货英语情景对话 对话时间在3到5分钟 内容大概如下
A:Customer Service Assistant
B:Customer
B bought a real-leather bag two months ago and it broked right now,and now he wants a refund.The CSA is trying to change a new one.

给你设计一个,绝对劲爆：
A:Good day ,sir/madam :what can I help you ?
B:Well ,I have to borther you that I bought a real-leather bag in your shop two months ago ,you know it ,and guess what ?it broked right now !I come here to ask you to do me a refund ,please .
A:Let me see ...Oh ,the band has dropped ,and there's a hole inside the bag ,it's a really serious problem as it looks like ...
B:Yeah ,that's right !Remember ?two months ago I cost 150 dollars only to purchurse it ,and now I don't know whether that so called "real-leather" bag really matches the price !
A:So you want a refund right now ,sir/madam ?
B:Yes ,I want you to change a completely new bag for me now .I know that I can't yet make a sales return now ,right ?
A:You 're right ,sir/madam .The quality assurance date has passed .
B:Ok ,I know it .
A:I have to contact with the factory who products this bag ,and then I will inform you about the refund things ,I'm sure that will be a piece of cake ,and sure thing that your problem will be solved in time .
B:Ok ,I can wait ,but please be quick ,for I have to make a business trip to foreign countries next week .Will you ?
A:No problem ,sir/madam ,now you can go home and wait for my phone to call you to take your new bag .
B:All right ,thanks .